- Did you receive an emailed purchase confirmation?
- If yes, then please check spam and junk folders in your and/or your recipient's email.
- You can forward your purchase confirmation to your recipient because it has the actual eGift Card number on it.
- We can manually send a replacement eGift Card but you must provide the order details to us by email or phone.
- If no, your order was most likely not processed and the transaction on your credit or debit card was only an authorization.
- All authorizations should fall off of your credit or debit card within a few business days and any earmarked funds should be released at that time. Contact your card provider with any questions.
- Place your eGift Card order again.
- If yes, then please check spam and junk folders in your and/or your recipient's email.
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