Trouble Logging Into the App?

Trouble Logging Into the App?

We’re sorry you’re experiencing login issues. Here’s how to fix it:

Step 1: Reinstall the App

• Delete/uninstall the app from your phone.
• Reinstall it from the App Store or Google Play.
• This clears any stored data from failed login attempts.

Step 2: Log In

• Use your email or phone number and password.
• If you were sent a temporary password, you must use that to log in.
• Once logged in, you can go to your profile and update your password.

Alternative: Use the Web Portal

• You can also log in via your web browser on a phone, desktop, or laptop.
• Use your email or phone number and the temporary password, if applicable.

Need to Submit an Older Receipt?

If you have a receipt that’s older than 7 days, submit the check details using our web form, and we’ll manually add your Hall Pass points.