My Account was Established Prior to November 2023, How Do I Log In?

Modified on Thu, 3 Oct, 2024 at 11:29 AM

If your account was established prior to November 2023, do not join as a new member - your account was migrated into our app platform.

Please use the "Forgot Password" link and have a temporary password sent to your email address linked to your Hall Pass account.

If you no longer have access to that email address, please contact us at guestservicessupport@hallmanagementgroup.com and we can manually reset your email and password.

If your previous Hall Pass number was shorter than 16 digits in length, you will have a new Hall Pass number (Member Card ID) in the new platform.

Your transaction history won’t show any activity prior to 11/15/23, regardless of the age of your account.

The restaurant staff do not have access to members’ accounts to add points. Each time you visit one of our locations, use the function “ADD NEW” in the app/web portal to input 4 details from your check: visit date, location, check number, and the pre-tax, pre-tip subtotal from the itemized check.

Checks must be input within 7 days of the visit date, using the date of the visit.

The subtotal from the credit card signature receipt cannot be used because it includes tax and we cannot issue points on tax. You must use the subtotal from your itemized check or your submission will be declined.

Each new submission will appear in your transaction history as pending within a few moments. Each submission will be approved or declined by the system and your applicable points will be added to your account within 24 hours.

Points do not automatically convert into rewards. Use the “CONVERT POINTS” function in the app/web portal. When you open this function, you’ll see the dollar value of your current points balance.

You must have a minimum of 250 points / $25 dollar value to convert. You can convert any amount over the minimum that you have available.

When you’d like to redeem your rewards in the restaurant, make sure you’ve converted your points to rewards then, at the end of your meal, give your server your Hall Pass number (Member Card ID) and let them know you’d like to redeem. They will then apply your available rewards to your check as a gift card redemption.

Points and rewards do not expire.